Siebel Chat Guide > Configuring Siebel Chat Auto Answer > Roadmap for Configuring Siebel Chat Auto Answer for Agents >

Preventing All Chat Tabs from Becoming Inactive

To prevent all chat tabs from becoming inactive when you switch from an active chat to a chat that is in wrap-up mode, you must edit the definition of the ChatWrapUpResumed event handler as shown in the following procedure. This task is a step in Roadmap for Configuring Siebel Chat Auto Answer for Agents.

To configure the ChatWrapUpResumed event handler

1. Navigate to the Administration - Communications screen, then the All Event Handlers view.
2. In the Event Handlers list, configure ChatWrapUpResumed with the following values:
   • Comments. Set to Chat.
   • DeviceEvent. Set to InteractionMessage.
   • Response. Set to ChatResumedEventResponse.
   • Order. Set to 4.
3. Click the Event Handlers Parameters tab, and configure the following records for the ChatWrapUpResumed event handler with the values shown in the following table.

   Name	Value
   Filter.Channel	Chat
   Filter.MsgType	TYPE_STATE
   Filter.State	STATE_WRAPUP