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Disabling the Service Integration Inbox Workflows

Use the following procedure to disable the service integration inbox workflows. This task is a step in Roadmap for Configuring Siebel Chat Auto Answer for Agents.

To disable inbox workflows

1. Navigate to the Administration - Business Process screen, then the Workflow Deployment view, and select the Active workflow process tab.
2. Query for and select the Inbox - Service Integration workflow.
3. Click Menu, then select Deactivate to deactivate the workflow.
4. Query for and select the Inbox - Service Main Integration workflow.
5. Click Menu, then select Deactivate to deactivate the workflow.