Siebel Chat Guide > Configuring Siebel Chat Auto Answer > Process of Configuring Communications for Siebel Chat Auto Answer >

Configuring the AutoAnswer System Parameter

The following procedure shows how to configure the AutoAnswer system parameter, which can be set to TRUE, FALSE, or User Preference. The following are the settings:

• If AutoAnswer is set to User Preference, then it indicates to defer to the Enable AutoAnswer user preference setting to determine whether or not to enable chat auto answer. For more information, see Configuring the Enable AutoAnswer User Preference at the Agent Level.
• If AutoAnswer is set to TRUE, then chat auto answer is enabled irrespective of whether or not the Enable AutoAnswer user preference is selected at the agent-level configuration.
• If AutoAnswer is set to FALSE, then chat auto answer is disabled irrespective of whether or not the Enable AutoAnswer user preference is selected at the agent-level configuration.

This task is a step in Process of Configuring Communications for Siebel Chat Auto Answer.

To configure the AutoAnswer system parameter

1. Navigate to the Administration - Communications screen, then the All Configurations view.
2. Select your communications configuration record from the Configurations list, then click the Parameters tab.
3. Set the value for the AutoAnswer parameter as shown in the following table.

   Parameter	Value	Active
   AutoAnswer	User Preference	Selected