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Siebel Chat Guide > Methods for Customizing Siebel Chat Process Flow and Interface Functionality > Methods for Customizing Siebel Chat Process Flow and Interface Functionality >
UpdateChatDataField
This method is used to update the field in the Chat Data map with a given value. Table 39 shows the input arguments for UpdateChatDataField.
Table 39. UpdateChatDataField Method: Input Arguments
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InteractionId (Optional) |
The value in this argument is the interaction ID that you want to update if IsSingleChat is set to True. The value in this argument is ignored if IsSingleChat is set to False. For new and transferred chats, IsSingleChat is always set to True and always provides the value for InteractionId that is passed from Oracle Contact On Demand data. |
IsSingleChat (Optional) |
If set to True, then it indicates to update the value provided for InteractionId. If set to False, then it indicates to update the value for all chats. For new and transferred chats, IsSingleChat is always set to True. |
UpdateField |
The field that you want to update in the Chat Data map. Do not use the existing field name in Oracle Contact On Demand because the value in the field will be over-written. |
UpdateValue (Optional) |
The value that you want to update in the UpdateField. If UpdateValue is not provided, then an empty string is used by default. |
Example
If you want to update the ChatDisplayName field in the Chat Data map with the default value "" for all chats, then the input is as follows: InteractionId =
IsSingleChat = FALSE
UpdateField = ChatDisplayName
UpdateValue =
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