Siebel Chat Guide > Customizing Siebel Chat >

Configuring the Behavior of the Push URL Functionality

You can configure the behavior of the push URL functionality for Siebel Chat, whereby pushed content can appear to the user in either one of the following ways:

• In a frame alongside the customer chat UI in the same browser

  This setup is the default for Siebel Chat.

  CAUTION:  Some Web sites (for example, hotmail.com) with heavy scripting and other background processes might prompt the user with something similar to the following:
  
       You are about to leave the application. Clicking OK will take you away from the
       chat application, and terminate the chat interaction.

• In a new browser window

  If you want your pushed content to display in a completely new browser window, then you must modify the Oracle Contact On Demand Web application web.xml configuration file, as described in the following procedure.

  If this option is configured, the first URL pushed opens in a new browser window, and subsequent URLs pushed refresh the original browser window.

  NOTE:  This approach requires that an ActiveX control be downloaded on to the user's computer. Failure of this ActiveX control to download results in the deactivation of this option, and the activation of the default option (where pushed content appears in a frame alongside the customer chat UI). Popup blockers can also prevent the pushed content from being shown.

To configure the behavior of the push URL functionality for Siebel Chat, complete the steps in the following procedure.

To configure the behavior of the push URL functionality

1. Open the Oracle Contact On Demand Web application web.xml configuration file.
2. Modify the following option in web.xml:

   <context-param>
      <param-name>SiebelChatPushedURLAsPopup</param-name>
      <param-value>off</param-value>
   </context-param>

   1. Set this option to on if you want pushed content to display in a new browser window.
   2. Set this option to off if you want pushed content to display in a frame alongside the customer chat UI.
3. Save the web.xml file.

NOTE:  It is not necessary to shut down and restart the servers for this change to take effect, nor for the cache to be cleaned.