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Configuring the Default Language for Siebel Chat Spelling Checker


Customers can use the default Set Chat Language for Spell Check workflow to obtain and set the language for the chat spelling checker by using the RequestSiteID field, or they can provide their own workflow.

Siebel Chat spelling checker by default uses the Set Chat Language for Spell Check workflow to determine the language for the chat spelling checker as follows:

  • It obtains the RequestSiteID from the business component field.
  • It retrieves the LanguageCode for the RequestSiteID using the GetLanguageCodeFromMapping script method.
  • It converts the chat data to the required language.

The Chat: Set Language Workflow system preference sets the default language for the chat spelling checker, as shown in the following procedure. However, agents can override the default, language setting manually for the chat spelling checker at run time by using the Change Language button on the text button bar or the corresponding keyboard shortcut if it is configured. For more information, see Running Spelling Checker on Chat Sessions.

To configure the default language for Siebel Chat spelling checker

  1. Navigate to the Administration - Application screen, then the System Preferences view.
  2. Query for *Chat* to get a list of all the chat-related system preferences that you can set up.
  3. Set the Chat: Set Language Workflow system preference to one of the following:
    • Set Chat Language for Spell check. Indicates to use the default workflow (Set Chat Language for Spell Check) to obtain and set the language for the chat spelling checker.
    • CHANGE_ME. Indicates to use the workflow that the customer provided to obtain and set the language for the chat spelling checker.

      For information about other chat system preferences, see Setting Up System Preferences in Siebel Call Center for Siebel Chat.

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