Siebel Chat Guide > Customizing Siebel Chat > Process of Configuring Siebel Chat Feedback >
Configuring the ChatCustomerTyping Event Handler
Use the following procedure to configure the ChatCustomerTyping event handler in Siebel Call Center for Siebel Chat feedback. This task is a step in Process of Configuring Siebel Chat Feedback. To configure the ChatCustomerTyping event handler
- Navigate to the Administration - Communications screen, then the All Event Handlers view.
- In the Event Handlers list, configure ChatCustomerTyping with the values shown in the following table.
|
|
|
|
|
ChatCustomerTyping |
Select your communications configuration record. For example: Devchat_wkflow. |
ChatCustomerTyping |
InteractionMessage |
0 |
- Click the Event Handlers Parameters tab, and configure the following records for ChatCustomerTyping with the values shown in the following table.
|
|
Filter.Channel |
Chat |
Filter.MsgType |
TYPE_CUSTOMER_TYPING |
- Navigate to Administration - Communications screen, Configurations view, and then click the Event Handlers tab.
- Select the ChatCustomerTyping record, and configure it as follows:
- In the Comments field, modify or add a comment, for example, as follows:
Comments: Chat
- In the Event Response field, click the Look Up icon, and associate the ChatCustomerTyping event response with the ChatCustomerTyping event handler.
|