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Verifying Organization Access Control

Siebel Chat supports multitenancy, so access to data in general is restricted to those records belonging to the agent's Position Organization. The Position Organization is the organization to which the agent's current position belongs. To verify an agent's position and position organization, complete the steps in the following procedure. This task is a step in Roadmap for Configuring Siebel Call Center for Siebel Chat.

To verify an agent's position and position organization

1. Navigate to the Administration - User screen, then the Employees view.
2. From the Employees list, select or query for the agent whose position and position organization you want to verify.
3. Scroll to the bottom of the page. Notice the agent's Position (for example, Siebel Administrator) and Position Organization (for example, Default Organization).

   Only records belonging to the Position Organization are displayed for this agent. For more information about organization access control, see Siebel Security Guide.