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Process of Setting Up an Email Profile in Siebel Call Center

You must set up an email profile in Siebel Call Center for Siebel Chat so that an email is sent to each customer when a chat session is released. To set up an email profile in Siebel Call Center, complete the following tasks. This process is a step in Roadmap for Configuring Siebel Call Center for Siebel Chat.

1. Set up an email profile in Siebel Call Center.

   For more information about how to set up an email profile in Siebel Call Center, see Siebel Communications Server Administration Guide.

2. When you have set up an email profile in Siebel Call Center, set up the following:
   1. Outbound email communications for chat, so that an email response is correctly sent when a chat session is released.

      For more information about outbound communications, see Setting Up Outbound Email Communications in Siebel Call Center.

   2. The following system preferences, see Setting Up System Preferences in Siebel Call Center for Siebel Chat.
      • Chat: Default Email Template. Set this to the name of the (chat) email profile that you set up in Siebel Call Center.
      • Chat: Auto Email Mode. Set this to POPUP, SEND, or NONE.