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Process of Setting Up Siebel Chat for Self-Service Web Applications

To set up Siebel Chat to work with self-service Web applications, you must complete several setup tasks in the Siebel application (for example, the Siebel Call Center application). The most essential tasks for connecting it to your self-service Web application are listed here. Additionally, you must enable Siebel Chat-specific features in your self-service Web application, and connect to the Siebel Chat instance from your self-service Web application.

To set up Siebel Chat for Self-Service Web applications, perform the following tasks:

1. In the Siebel application (for example, Siebel Call Center):
   1. Set up chat communications configuration, see Configuring Communications in Siebel Call Center for Siebel Chat.
   2. Set up chat system preferences, see Setting Up System Preferences in Siebel Call Center for Siebel Chat.
2. Modify the configuration parameters of your self-service Web application to:
   1. Connect with Siebel Chat.

      For example, then you might must modify the SelfServiceConfiguration.properties file so that the CHAT_URL property is set to a URL pointing to a valid Oracle Contact On Demand Web installation.

   2. Enable Siebel Chat-specific features in your self-service Web application.

      For example, then you might must set the ENABLE_CHAT parameter in the SelfServiceConfiguration.properties file.

For more information about setting up Siebel Chat for non-Siebel self-service Web applications, see the documentation that accompanies that product.