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Setting Up Siebel Chat for Languages Supported by Default by Oracle Contact On Demand

Siebel Chat currently supports all languages supported by Siebel applications. For a complete list of languages supported by Siebel applications, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

All Siebel Call Center-to-Oracle Contact On Demand language mappings are seeded for Siebel Chat. The Chat Language Mapping view in Siebel Call Center is used to map Oracle Contact On Demand language IDs to standard Siebel Call Center language code values.

To set up Siebel Chat for languages supported by default by Oracle Contact On Demand, map the correct Oracle Contact On Demand language ID to the appropriate Siebel Call Center language code, as described in the following procedure.

To set up default chat language mapping

1. Navigate to the Administration - Communications screen, then the Chat Language Mapping view in Siebel Call Center.
2. Map the correct Oracle Contact On Demand language ID to the appropriate Siebel Call Center language code.

Adding New Language Mappings in Siebel Call Center

To add a new language mapping in Siebel Call Center (for example, if translating Siebel Chat to a new language), complete the steps in the following procedure.

To add a new language mapping in Siebel Call Center

1. Navigate to the Administration - Communications screen, then the Chat Language Mapping view in Siebel Call Center.
2. Click Menu and then New record to add a new language mapping.