This chapter describes how administrators and supervisors set up and work with Oracle Contact On Demand Administration Manager and Oracle Contact On Demand Supervision Manager to manage Siebel Chat interactions. This chapter includes the following topics:

• Example of Using Oracle Contact On Demand
• Process of Setting Up Oracle Contact On Demand Administration Manager
• Process of Setting Up Oracle Contact On Demand Supervision Manager
• About Running Reports with Oracle Contact On Demand
• Managing Agents and Workgroup Queues