Siebel Chat Guide > Setting Up Siebel Chat Transfer to Agent or Workgroup Functionality > Process of Setting Up Siebel Chat Transfer to Agent or Workgroup >

Configuring Workgroup Records and Associated LOVs

Use the following procedure to configure workgroup records and associated LOVs for the following workgroups in Siebel Call Center for Siebel Chat:

• CCA CHAT WORKGROUP
• CCA CTI WORKGROUP
• COMM_MEDIA_TYPE

To configure workgroup records and associated LOVs

1. Navigate to the Administration - Data screen, then the List of Values view.
2. Verify that the CCA CHAT WORKGROUP record exists with the values shown in the following table. If it does not exist, then click New, and create it.

   Type	Display Value	Language Independent Code	Language Name	Order	Active
   CCA CHAT WORKGROUP	Chat Workgroup	For example, your Workgroup ID: 987	English-American	1	TRUE

3. Verify that the CCA CTI WORKGROUP record exists with the values shown in the following table. If it does not exist, then click New, and create it.

   Type	Display Value	Language Independent Code	Language Name	Order	Active
   CCA CTI WORKGROUP	Voice Workgroup	For example, your Workgroup ID: 888	English-American	1	TRUE

4. Verify that the following COMM_MEDIA_TYPE workgroup record exists with the values shown in the following table. If it does not exist, then click New, and create it.

   Type	Display Value	Language Independent Code	Language Name	Parent LIC	Order	Active
   COMM_MEDIA_TYPE	MultiChannel	MultiChannel	English- American	COMMON	1	TRUE