Bookshelf v8.1/8.2: What's New in This Release

Table 1 describes the new features that are available in Siebel CRM version 8.1.1.11, Siebel CRM version 8.2.2.4, and later.

What's New in Siebel Chat, Version 8.1, Rev. C

Table 2 lists changes described in this version of the documentation to support this release of the software.

Table 2. What's New in Siebel Chat Guide, Version 8.1, Rev. C
Topic	Description
Setting Up System Preferences in Siebel Call Center for Siebel Chat	Updated topic. The following system preferences are new: Chat: BlinkTab Chat: CustomerTypeDisplayTime Chat: AgentTypeDetectInterval Chat: SendAgentTypeMsgCmd Chat: Set Language Workflow
Chat Standard Accept Process Workflow	New topic. Describes the default workflow for Siebel Chat, which is called when an incoming chat request is accepted by an agent.
Accepting an Incoming Chat	Updated topic. Describes how to manually accept an incoming chat and how to open an incoming chat that has been automatically accepted.
Transferring Siebel Chat Interactions to Others	Updated topic. Describes how to transfer chat interactions to another agent or workgroup.
Setting Up Siebel Chat Transfer to Agent or Workgroup Functionality	New chapter. Describes how to configure Siebel Chat transfer to agent and workgroup functionality in Siebel Call Center.
Configuring Siebel Chat Auto Answer	New chapter. Describes how to configure Siebel Chat auto answer in Siebel Call Center.
Customizing Siebel Chat	New chapter. Describes how to customize Siebel Chat user interface, including how to modify the chat spelling checker, how to configure chat feedback, and how to configure keyboard shortcuts for chat.
Methods for Customizing Siebel Chat Process Flow and Interface Functionality	New appendix. Describes the methods that are available for customizing Siebel Chat workflow and interface functionality.

Siebel Chat Guide		Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices.

What's New in This Release