Bookshelf v8.1: What's New in This Release

What's New in This Release

What's New in Siebel Chat, Version 8.1, Rev. C

Table 1 lists the changes in this version of the documentation to support this release of the software.

Table 1. New Product Features in Siebel Chat, Version 8.1, Rev. C
Topic	Description
Setting Up System Preferences in Siebel Call Center for Siebel Chat	Updated topic. The following system preferences are new: Chat: BlinkTab Chat: CustomerTypeDisplayTime Chat: AgentTypeDetectInterval Chat: SendAgentTypeMsgCmd Chat: Set Language Workflow
Chat Standard Accept Process Workflow	New topic. Describes the default workflow for Siebel Chat, which is called when an incoming chat request is accepted by an agent.
Accepting an Incoming Chat	Updated topic. Describes how to manually accept an incoming chat and how to open an incoming chat that has been automatically accepted.
Transferring Siebel Chat Interactions to Others	Updated topic. Describes how to transfer chat interactions to another agent or workgroup.
Setting Up Siebel Chat Blind Transfer to Agent or Workgroup Functionality	New chapter. Describes how to configure Siebel Chat blind transfer to agent and workgroup functionality in Siebel Call Center.
Configuring Siebel Chat Auto Answer	New chapter. Describes how to configure Siebel Chat auto answer in Siebel Call Center.
Customizing Siebel Chat	New chapter. Describes how to customize Siebel Chat user interface, including how to modify the chat spelling checker, how to configure chat feedback, and how to configure keyboard shortcuts for chat.
Methods for Customizing Siebel Chat Process Flow and Interface Functionality	New appendix. Describes the methods that are available for customizing Siebel Chat workflow and interface functionality.

What's New in Siebel Chat, Version 8.1, Rev. B

No new features were added to this guide for this release. This guide was updated to reflect the following product name change: Oracle Contact Center Anywhere changed to Oracle Contact On Demand.

What's New in Siebel Chat, Version 8.1, Rev. A

No new features were added to this guide for this release. This guide was updated to:

Include information about the Siebel_Extensions_8.1.1.23.tar.gz file.
Reflect only product name changes.

What's New in Siebel Chat, Version 8.1

Siebel Chat Version 8.1 is the first release of this new product. Table 2 lists the major features of the product described in this version of the documentation.

Table 2. Product Features in Siebel Chat, Version 8.1
Topic	Description
Overview of Siebel Chat	Provides general background about Siebel Chat, including information about: Siebel Chat features Siebel Chat users Siebel Chat workflows
Setting Up Siebel Chat	Describes how to plan, install, and configure your Siebel Chat setup.
Working with Siebel Chat	Describes how an agent works with Siebel Chat, including how to do the following: Log in to Siebel Chat Process Siebel Chat interactions Accept and respond to incoming Siebel Chat requests Release Siebel Chat sessions Wrap up Siebel Chat sessions
Managing Siebel Chat	Describes how administrators and supervisors manage and monitor Siebel Chat using Oracle Contact On Demand.
Localizing Siebel Chat	Describes how to set up Siebel Chat for languages supported by default by Oracle Contact On Demand.
Siebel Chat Deployment Using Third-Party Chat Solutions	Describes the tasks involved if deploying Siebel Chat using a third-party chat solution instead of the Oracle Contact On Demand solution.

Siebel Chat Guide		Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices.