What's New in Siebel Chat, Version 8.1, Rev. B
No new features have been added to this guide for this release. This guide has been updated to reflect the following product name change: Oracle Contact Center Anywhere has changed to Oracle Contact On Demand. What's New in Siebel Chat, Version 8.1, Rev. A
No new features have been added to this guide for this release. This guide has been updated to:
- Include information about the Siebel_Extensions_8.1.1.23.tar.gz file.
- Reflect only product name changes.
What's New in Siebel Chat, Version 8.1
Siebel Chat Version 8.1 is the first release of this new product. Table 1 lists the major features of the product described in this version of the documentation.
Table 1. Product Features in Siebel Chat, Version 8.1
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|
Overview of Siebel Chat |
Provides general background about Siebel Chat, including information about:
- Siebel Chat features
- Siebel Chat users
- Siebel Chat workflows
|
Setting Up Siebel Chat |
Describes how to plan, install, and configure your Siebel Chat setup. |
Working with Siebel Chat |
Describes how an agent works with Siebel Chat, including how to do the following:
- Log in to Siebel Chat
- Process Siebel Chat interactions
- Accept and respond to incoming Siebel Chat requests
- Release Siebel Chat sessions
- Wrap up Siebel Chat sessions
|
Managing Siebel Chat |
Describes how administrators and supervisors manage and monitor Siebel Chat using Oracle Contact On Demand. |
Siebel Chat Localization |
Describes how to set up Siebel Chat for languages supported by default by Oracle Contact On Demand. |
Siebel Chat Deployment Using Third-Party Chat Solutions |
Describes the tasks involved if deploying Siebel Chat using a third-party chat solution instead of the Oracle Contact On Demand solution. |
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