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Logging in to Siebel Chat


When you have successfully installed Siebel Chat, you can launch it from your Siebel Call Center application. To log in to Siebel Chat, complete the steps in the following procedure.

To log in to Siebel Chat

  1. Log in to your Siebel Call Center application.
  2. Click the Log in button on the communications toolbar to log in to Oracle Contact On Demand.

    You are now ready to:

    • Receive, accept, and respond to inbound chat requests
    • Transfer, release, and wrap up chat interactions
    • Change your status from ready to not ready (and conversely)

      You can perform all of these actions using the functions related to chat that are available on the communications toolbar. For more information about the communications toolbar, see About the Communications Toolbar.

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