Siebel Chat Guide > Working with Siebel Chat > Reviewing Inbound Siebel Chat Activities >
Reviewing Inbound Siebel Chat Activities Associated with Service Requests
Agents can review inbound chat activities associated with individual service requests. To review inbound chat activities associated with a service request, complete the steps in the following procedure. To review inbound chat activities associated with a service request
- Navigate to the Service screen, then the Service Requests List view.
- Click or query for the service request that you want to review.
- Go to the Activities tab, click Query, select Chat - Inbound from the Type drop-down list, then click Go to display the inbound chat activities associated with this service request.
- Click an inbound chat activity to open and review it. In the Chat - Inbound screen that opens:
- Go to the Chat Info tab and review the chat-related information associated with the inbound chat activity. For a description of the fields within the Chat Info tab, see Reviewing Inbound Siebel Chat Activities.
- Go to the Attachments tab and click the chat_transcript file to open and review the entire transcript of the inbound chat activity. Click any other file attachment to open up, and review the solution content.
- Go to the Wrap-Up tab and review wrap-up outcome, feedback, and reason. For more information about wrap-up, see Wrapping Up a Chat.
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