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Enabling the Chat Button to Appear on the Toolbar in Siebel Call Center

The presence of the Chat button on the global toolbar of Siebel Call Center indicates that Siebel Chat has been installed and set up for the application. The Chat button appears only if the IsChatEnabled configuration parameter is set to TRUE in Siebel Call Center. To check whether the Chat button has been enabled or not in Siebel Call Center, complete the steps in the following procedure.

To enable the Chat button to appear on the toolbar in Siebel Call Center

1. Navigate to the Administration - Communications screen, then the All Configurations view.
2. Select the appropriate chat configuration record, then query for the IsChatEnabled parameter.

   If IsChatEnabled is set to TRUE, the Chat button appears on the global toolbar in Siebel Call Center. If set to FALSE, the Chat button will not appear on the toolbar.