This chapter discusses contact management and includes procedures for contact management. It includes the following topics:

• About Contacts in Siebel Communications
• Scenario for Using Contacts in Siebel Communications
• Creating a Contact in Siebel Communications (End User)
• Modifying a Contact Profile in Siebel Communications (End User)
• Creating a Contact-Related Activity in Siebel Communications (End User)
• Associating a Contact with a Trouble Ticket in Siebel Communications (End User)
• Additional End-User Tasks for Contact Management in Siebel Communications