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Additional End-User Tasks for Premise Management in Siebel Communications
For descriptions of other procedures related to premises, see Siebel Bookshelf.
NOTE: The Siebel Bookshelf is available on Oracle Technology Network (OTN) and Oracle E-Delivery. It might also be installed locally on your intranet or on a network location.
When receiving an inbound call, end users first verify and locate the caller.
For more information about verifying and locating a caller, see Siebel Applications Administration Guide.
When a new customer requests service from your company, end users need to create an account for the customer.
For more information about creating a customer account, see Accounts in Siebel Communications.
When a customer requests a new service, end users must create a sales order.
For more information about creating a sales order, see Siebel Order Management Guide Addendum for Communications.
Premises and Attachments
At any time, end users can store additional information relating to a premise in the database by associating an electronic file with the premise record.
For directions for associating an attachment with a record, see Siebel Fundamentals.
Premises and Notes
At any time, end users can store additional information relating to a premise in the database by adding a note and associating it with the premise record.
For directions for associating a note to a record, see Siebel Fundamentals.