Symbols - A - B - C - D - E - F - G - H - I - J - K - L - M - N - O - P - Q - R - S - T - U - V - W

Symbols

$DialingRuleMethod macro   1

$GetCommandStatus macro   1

$GetInboundWorkItemAttr macro   1

$GetWorkItemAttr macro   1

$HotelingPhone macro   1 ,  2

$RemoteConnectStr macro   1 ,  2

$RemoteConnectStr2 macro   1 ,  2

@ACDDNList macro   1

@AgentId macro   1

@AgentPin macro   1

@Associate special command   1

@ClientHostName macro   1

@ClientIP macro   1

@Configuration macro   1

@CountryCode macro   1

@CreatePopupFrame special command   1

@DeselectedWorkItem macro   1

@DNList macro   1

@EditControl macro   1

@InvokeSWECommand special command   1

@Language macro   1

@Now macro   1

@OpenView special command   1

@Phone macro   1

@PostIndicateNewWorkItemEvent special event   1

@PostWorkItemReleasedEvent special event   1

@PostWorkItemResumedEvent special event   1

@PostWorkItemStartedEvent special event   1

@PostWorkItemSuspendedEvent special event   1

@PreIndicateNewWorkItemEvent special event   1

@PreWorkItemReleasedEvent special event   1

@PreWorkItemResumedEvent special event   1

@PreWorkItemStartedEvent special event   1

@PreWorkItemSuspendedEvent special event   1

@PrimaryQueueList macro   1

@QueueId macro   1

@QueueList macro   1

@Random macro   1

@RuntimeEvent special event   1

@SelectedDN macro   1

@SelectedQueue macro   1

@SelectedText macro   1

@SelectedWorkItem macro   1

@UpdateRecord special command   1

@UserId macro   1

@UserName macro   1

@ViewWorkObject special command   1

@WorkDuration macro   1

@WorkObjectID macro   1

@WorkStartTime macro   1

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A

Accept Work Item button

described   1

and screen pops   1

Accept Work Item method, Communications Session Manager business service   1

AcceptChatWork command (Virtual CTI)   1

AcceptEmailWork command (Virtual CTI)   1

AcceptReject command parameter   1

AcceptWorkitem method (service handle)   1

ACD DN, specifying for Nortel Meridian switch   1

ACD queues

configuring List of Values type   1

specifying for agents   1

ACD switch   1

ACD Transfer Call Applet   1

Active, status for server requests   1

activity records

for outbound communications   1

activity records, for communication requests   1

Adaptive Communications

aggregate communications driver   1

API reference   1

architecture   1 ,  2

and C/C++   1

constants   1

data types   1

design   1

initialization   1

skill set for developing driver   1

and Unicode   1

AddBusComp event response parameter   1

AddBusObj event response parameter   1

AddField event response parameter   1

AddLog event response parameter   1

AddRecordApplet event response parameter   1

AddRecordView event response parameter   1

address priority   1

 1

Agent General Profile   1

All Active Agent Status   1

All Channel Items   1

All Command Data   1

All Commands   1

All Configurations   1 ,  2

All Event Handlers   1

All Event Logs   1

All Event Responses   1

All Extensions   1 ,  2

All Outbound Requests   1 ,  2

All Response Groups   1

All Telesets   1 ,  2

All Templates   1 ,  2

Communications Drivers and Profiles   1

Configuration Explorer   1 ,  2

Message Broadcasts   1

Mobile Devices   1

Outbound Request Overview   1 ,  2

Administration - Runtime Events screen   1

Administration - Server Management screen   1

Administrator Email Address parameter (Communications Inbound Receiver)   1

advanced templates

See Creating Advanced Templates

AfterWork event log parameter   1 ,  2

Agent General Profile view   1 ,  2

Agent Queues list   1

Agent Sign Off method, Communications Client business service   1

Agent Sign On method, Communications Client business service   1

AgentMessage event (Virtual CTI)   1

agents

adding to configuration   1

adding to configuration by responsibilities   1

adding to telesets   1

specifying ACD queues   1

specifying telesets for   1

aggregate communications driver   1

All Active Agent Status view   1 ,  2

All Channel Items view   1 ,  2 ,  3

All Command Data view   1

All Commands view   1

All Configurations view   1 ,  2

All Event Handlers view   1

All Event Logs view   1

All Event Responses view   1

All Extensions view   1 ,  2

All Outbound Requests view   1 ,  2

All Response Groups view   1

All Telesets view   1 ,  2

All Templates view   1 ,  2

AllViews command parameter   1

AnswerCall command (Virtual CTI)   1

API, Adaptive Communications   1

APIVersion method (driver handle)   1

applet properties

Mail Template   1

applet-level menu   1 ,  2

AppletMode special command parameter   1

Application Object Manager   1 ,  2

architecture

Adaptive Communications   1 ,  2

communications infrastructure   1

arguments

business service methods   1

Communications Client business service methods   1

Communications Session Manager business service methods   1

Outbound Communications Manager business service methods   1

AROnRejectCmd command parameter   1

ARTitle command parameter   1

ARWorkItemID command parameter   1

Assoc Applet property   1

Associate menu command   1

Attach Bookmark check box, for template   1 ,  2

AttachContext command data parameter   1

Attachment Label field, for template items   1

Attachment Name field, for template items   1

attributes

for work items   1

Auto Login to Call Center at Startup, communications preference   1 ,  2

AutoLogin configuration parameter   1 ,  2 ,  3

AutoLoginCmd configuration parameter   1 ,  2 ,  3

automatic login to call center   1

Available Fields list

for template   1

Available Substitutions list

for template items   1

Avaya (Lucent) Definity G3 switch

extensions for   1

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B

backslash (\)

in macro expansion   1

in templates   1 ,  2 ,  3

BackupCommSessionMgr configuration parameter   1

BackupEnterpriseServer configuration parameter   1

BackupGatewayAddress configuration parameter   1

BackupRequestServer configuration parameter   1

BeginBatch method (client handle)   1

bitmap object definitions   1

Blind Transfer button   1

bookmarks, for communication requests   1 ,  2

Boolean field type   1 ,  2

braces ({ }), in macro expansion   1

brackets ([ ])

in macro expansion   1

in templates   1 ,  2 ,  3

Bring Siebel to Front, communications preference   1

Bring Siebel to Front: Off, communications preference   1

Bring Siebel to Front: On All Incoming Work Items, communications preference   1

Bring Siebel to Front: On Matching Events, communications preference   1

BusComp command data parameter   1

BusComp event log parameter   1

business components

for recipient groups   1

Primary Phone Field user property in   1 ,  2

business objects

for recipient groups   1

business services

described   1

using with Communications Server   1

BusObj command data parameter   1

BusObj event log parameter   1

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C

C/C++, and Adaptive Communications   1

CacheCommandInformation method (client handle)   1

call centers, calls between   1 ,  2

calls

between call centers   1 ,  2

Cancelled, status for server requests   1

CanInvokeMethod method   1 ,  2

Captaris RightFax   1 ,  2

integrating with   1

subject line and fax cover pages   1 ,  2

and Unicode   1 ,  2 ,  3

CDO

See Contact Matching for Send Email Activity Records

.CFG file   1

Change Ready State button   1

ChangeNotReadyState command (Virtual CTI)   1

channel manager

and driver files   1

Channel Type field, for templates   1

Channel Type Indicator   1 ,  2

channel types

configuring List of Values type for communication requests   1

configuring List of Values type for communications driver   1

configuring List of Values type for templates   1

ChannelCleanupTimer configuration parameter   1 ,  2

ChannelType work item attribute   1

ChannelTypeLocale work item attribute   1

character field type   1 ,  2

Charset driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

CheckPopupBeforeExecute configuration parameter   1

CleanAllWorkItem method (client handle)   1 ,  2

client handle

See Handles for Adaptive Communications

CmdChannelOnFocus command parameter   1

CmdData command parameter   1

Collaborative Data Object (CDO)

and Microsoft Outlook   1

colon, in macro expansion   1

Comm Request business component   1

Comm Request business object   1

Comm Source List Applet applet   1

COMM_CMD_PARAM, List of Values type   1

COMM_CMDDATA_PARAM, List of Values type   1

COMM_EVTHNDLR_PARAM, List of Values type   1

COMM_EVTLOG_PARAM, List of Values type   1

COMM_EVTRESP_PARAM, List of Values type   1

COMM_MEDIA_TYPE, List of Values type   1

COMM_RECIP_SRC, List of Values type   1

command (Virtual CTI)   1

command data definitions

configuring List of Values type for parameters   1

creating   1

described   1

parameters for   1

specifying parameters for   1 ,  2

Command event response parameter   1

command object definitions   1

command parameters

special commands   1

specifying   1

commands

configuring List of Values type for parameters   1

creating   1

creating subcommands for   1

described   1

parameters for   1

special   1

specifying parameters for   1

commands, special

@Associate   1

@CreatePopupFrame   1

@InvokeSWECommand   1

@OpenView   1

@UpdateRecord   1

@ViewWorkObject   1

CommConfigCache parameter

for Application Object Manager   1

CommConfigManagerName parameter

for Application Object Manager   1

CommConfigManager parameter

for Application Object Manager   1

in .CFG file   1

CommConfigManagerName parameter

in .CFG file   1

CommConfigMgr

See Administering Communications Configuration Manager

CommEnable parameter

for Application Object Manager   1 ,  2

in .CFG file   1 ,  2

Comments field, for communication requests   1

CommInboundProcessor

See Administering Communications Inbound Processor

CommInboundRcvr

See Administering Communications Inbound Receiver

CommLocalDriver parameter

for Application Object Manager   1

in .CFG file   1

CommLogDebug parameter

for Application Object Manager   1

in .CFG file   1

CommLogFile parameter

for Application Object Manager   1

in .CFG file   1

CommMaxLogKB parameter

for Application Object Manager   1

in .CFG file   1

CommMaxMsgQ parameter

for Application Object Manager   1

CommMgmt

See Siebel Server Requirements for Communications Server

CommOutboundMgr

See Administering Communications Outbound Manager

commoutboundmgr.cfg file   1

CommOutboundMgr_xxx.log file   1

CommOutboundMgrxxx.crf file   1

CommReleaseLogHandle parameter

for Application Object Manager   1

in .CFG file   1

CommReqTimeout parameter

for Application Object Manager   1

in .CFG file   1 ,  2

CommSessionMgr

See Administering Communications Session Manager

CommSessionMgr configuration parameter   1 ,  2

Communication Configuration Cache parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Communication Configuration Manager Name parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Communication Configuration Manager parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

communication requests

activity records for   1

configuring List of Values type for channel type   1

creating   1

fields for   1

monitoring   1 ,  2

status settings for   1

submitting   1

subrequests for   1

views for working with   1

Communication toolbar object definition   1

Communications Client business service   1 ,  2

communications configuration

adding agents to   1

copying   1

creating or editing   1

deleting   1

event and command definitions   1

exporting   1

overview   1

specifying parameters   1

Communications Configuration Manager

parameter for   1

Communications Configuration Manager server component

administration   1

setting up   1

 1

communications driver parameters

for FTP   1

for Internet SMTP/IMAP Server   1

for Internet SMTP/POP3 Server   1

for Modem-Based TAP Paging   1

for Push Keep Alive   1

for Virtual CTI   1

communications drivers

aggregate   1

configuring   1

configuring List of Values type for channel type   1

overview   1

specifying parameters for   1

specifying profiles for   1

Test Engine   1

testing   1

 1

writing using Adaptive Communications   1

Communications Drivers and Profiles view   1

Communications Inbound Events view   1

Communications Inbound Processor server component

administration   1

setting up   1

Communications Inbound Receiver server component

administration   1

parameters for   1

setting up   1

Communications Management component group   1 ,  2

Communications Outbound Manager server component

administration   1

log files   1

log levels   1

and request status   1

setting up   1

communications port   1

communications profiles

creating   1

specifying parameter overrides   1

Communications screen

My Outbound Request Overview   1

My Outbound Requests   1

My Profiles   1

My Templates   1

Communications Session Manager business service   1 ,  2

Communications Session Manager server component

administration   1

setting up   1

Communications submenu

configuring   1

using   1

communications templates

See About Communications Templates

communications toolbar

buttons   1

configuring   1

and Java   1

ToolTip text for   1

using   1

Component Name field, for communication requests   1

Component Requests view   1

Component Requests view tab   1

Conference button   1

ConferenceComplete command (Virtual CTI)   1

ConferenceInit command (Virtual CTI)   1

ConferenceInitExtension command (Virtual CTI)   1

ConferenceInitExternal command (Virtual CTI)   1

Configuration Explorer view   1 ,  2

configuration parameters

described   1

specifying   1

Configuration, communications preference   1

ConnectString configuration parameter   1

constants, Adaptive Communications   1

Consultative Transfer button   1

Contact Method field caption, for contacts   1

ContextLog event response parameter   1

context-sensitive menu

See Command Parameters

Convert Incoming To Plain Text driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

country code   1

Country, keyword in telephone number macro   1

Create Activity field, for templates   1

Create and Submit Request method, Outbound Communications Manager business service   1

Create Bookmark command, in applet-level menu   1

Create Plain Text From HTML driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Created By field, for communication requests   1

Created field, for communication requests   1

CreateISCDriverInstance method (driver handle)   1

CSSFrameListCommSrc applet class   1

CSTA Phase II switch

See Specifying Extensions for Telesets

CTI middleware

setting up   1

CTI_ACD_QUEUES, List of Values type   1

customer dashboard, event responses for   1

CustomMessage event (Virtual CTI)   1

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D

dashboard

See Integrating with the Customer Dashboard

data set   1

data types, Adaptive Communications   1

DataMessage event (Virtual CTI)   1

DebugLevel parameter in .CFG file   1

DeclineCall command (Virtual CTI)   1

.DEF file   1 ,  2

Default Administrator Address parameter (Communications Inbound Receiver)   1

Default Bookmark View user property   1

Default Closing Template, communications preference   1

Default Email Client component parameter   1

Default Greeting Template, communications preference   1

Default Message Format, communications preference (for Send Email)   1

Default Message Format, communications preference (for Siebel Email Response)   1

Default Preference field, for communication requests   1

Default Profile, communications preference   1

Default Recipient Class, communications preference   1

Default SMTP Profile profile   1

DefaultMailClient parameter in .CFG file   1

Delete Processed Messages driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Delivery Profile field, for templates   1

Delivery Status Domain driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Delivery Status Mailbox driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

demo database

See About Communications Configuration Data

Description command parameter

described   1

toolbar configuration   1

Description field

for communication requests   1

for templates   1

Description work item attribute   1

device address   1

DeviceCommand command parameter   1

DeviceEvent event handler parameter   1

Dial Prefix driver parameter (Modem-based TAP Paging)   1

DialingFilter.RuleN configuration parameters

and $DialingRuleMethod macro   1

described   1

for remote transfers and conferences   1

Digits, keyword in telephone number macro   1

Dimension special command parameter   1

Display event log parameter   1

Done, status for communication requests   1

DoTransfer command (Virtual CTI)   1

Driver

AdminPassword driver parameter (Virtual CTI)   1

AdminUserName driver parameter (Virtual CTI)   1

AutoProxyRefreshInterval driver parameter (Virtual CTI)   1

BackupURL driver parameter (Virtual CTI)   1

CompanyName driver parameter (Virtual CTI)   1

CountryCodeDelimiter driver parameter (Virtual CTI)   1

DefaultCountryCode driver parameter (Virtual CTI)   1

EnableSOAPTrace driver parameter (Virtual CTI)   1

EventRetry driver parameter (Virtual CTI)   1

HotellingSupport driver parameter (Virtual CTI)   1

LogFile driver parameter (Virtual CTI)   1

LogSOAPFile driver parameter (Virtual CTI)   1

MaxAgentNumber driver parameter (Virtual CTI)   1

MaxMessageNumber driver parameter (Virtual CTI)   1

MessageInterval driver parameter (Virtual CTI)   1

OnHookAtLogout driver parameter (Virtual CTI)   1

ProxyLocation driver parameter (Virtual CTI)   1

ProxySupport driver parameter (Virtual CTI)   1

RefreshUserExtensionInterval driver parameter (Virtual CTI)   1

SOAPRetry driver parameter (Virtual CTI)   1

UnknownCCAValue driver parameter (Virtual CTI)   1

URL driver parameter (Virtual CTI)   1

VoiceDescription driver parameter (Virtual CTI)   1

driver handle

See Handles for Adaptive Communications

driver parameters

for FTP   1

for Internet SMTP/IMAP Server   1

for Internet SMTP/POP3 Server   1

for Modem-Based TAP Paging   1

overriding default   1

for Push Keep Alive   1

setting default   1

for Virtual CTI   1

drivers

See Configuring Communications Drivers and Profiles

DriverWorkTrackID work item attribute   1

DTYPE_PHONE, field data type   1

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E

Elapsed Time Indicator   1

Email Client Debug Level component parameter   1

Email Client, communications preference   1

eMail Response Agent responsibility   1

email servers, validated   1

Email Temporary Attachment Location component parameter   1

email, sending   1 ,  2

EmbeddedMsgpartspecifier.eml file   1

Enable Communication parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Enable Sound, communications preference   1

Enable SSL for Backup SMTP driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Enable SSL for IMAP driver parameter (Internet SMTP/IMAP Server)   1

Enable SSL for POP3 driver parameter (Internet SMTP/POP3 Server)   1

Enable SSL for SMTP driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

EnableEmailClientAutomation parameter   1 ,  2

EnableWebClientAutomation parameter   1 ,  2

End Time field, for communication requests   1

EndBatch method (client handle)   1

EndWrapUp command (Virtual CTI)   1

EnterConference command (Virtual CTI)   1

EnterpriseServer configuration parameter   1 ,  2

error messages   1

Error, status for server requests   1

ErrorMessage event (Virtual CTI)   1

escape character

See Template Item Form See Advanced Form See Simple Form See Macro-Expansion Syntax Elements

eScript, Siebel   1

event attributes   1

event handlers

configuring List of Values for parameters   1

described   1 ,  2

parameters for   1

specifying parameters for   1

event logs

configuring List of Values type for parameters   1

described   1 ,  2

parameters for   1

specifying parameters for   1

Event Queue Directory parameter (Communications Inbound Receiver)   1

event responses

configuring List of Values type for parameters   1

described   1 ,  2

parameters for   1

specifying parameters for   1 ,  2

events

customizing   1

special   1

specifying   1

events, special

@PostIndicateNewWorkItemEvent   1

@PostWorkItemReleasedEvent   1

@PostWorkItemResumedEvent   1

@PostWorkItemStartedEvent   1

@PostWorkItemSuspendedEvent   1

@PreIndicateNewWorkItemEvent   1

@PreWorkItemReleasedEvent   1

@PreWorkItemResumedEvent   1

@PreWorkItemStartedEvent   1

@PreWorkItemSuspendedEvent   1

@RuntimeEvent   1

ExecUntilOK command parameter   1

ExecuteAll command parameter   1

exporting communications configuration data   1

Extension, keyword in telephone number macro   1

extensions, specifying   1

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F

Failed Email Directory driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

fax server, integrating with   1

fax, sending   1

field types

for driver parameters   1

for event and command parameters   1

fields

macro expansion in   1

File Size field, for template items   1

File Type field, for template items   1

Filename driver parameter (FTP)   1

files

adding to template item   1

.CFG   1

commoutboundmgr.cfg   1

CommOutboundMgr_xxx.log   1

CommOutboundMgrxxx.crf   1

.DEF   1 ,  2

EmbeddedMsgpartspecifier.eml   1

HTML for template item   1

icon, for driver   1

.ini   1

Original_Msg.txt   1

pictures for HTML   1

ringin.au   1 ,  2

SComm_user.log   1 ,  2

SiebelEmaildbg.log   1

SiebelLongEmailBody.htm   1 ,  2

SiebelLongEmailBody.txt   1 ,  2

siebelmail.log   1

text for template item   1

texthtmlpartspecifier.htm   1

textplainpartspecifier.txt   1

uagent.cfg   1

voice.gif   1

Filter event handler parameter   1

FilterSpec command parameter   1

FilterSpec event handler parameter   1

FindDialog event response parameter   1

FindField event response parameter   1

FindLog event response parameter   1

Forward Work Items/Cancel Forward button   1

FreeSCStrParamList method (driver handle)   1

From Address driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

FTP driver

described   1

parameters for   1

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G

G3 switch

See Specifying Extensions for Telesets

GatewayAddress configuration parameter   1 ,  2

Generic CSTA Phase II switch

extensions for   1

generic recipients for Send Email/Fax   1

Get Agent Extension method, Communications Session Manager business service   1

Get All Work Item ID method, Communications Session Manager business service   1

Get Inbound Work Item Attributes method, Communications Session Manager business service   1

Get Inbound Work Item Info method, Communications Session Manager business service   1

Get Selected Work Item Info method, Communications Client business service   1

Get Top Active Work Item ID method, Communications Session Manager business service   1

Get Top Idle Work Item ID method, Communications Session Manager business service   1

Get Work Item Attributes method, Communications Session Manager business service   1

Get Work Item Info method, Communications Session Manager business service   1

Get Work Item Track Info method, Communications Session Manager business service   1

GetImplementationObject method (driver handle)   1

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H

Handle Error method, Communications Client business service   1

HandleError method (client handle)   1

HandleEvent method (client handle)

described   1

and event attributes   1

HandleQueuedWorkItem method (service handle)   1

Hicom switch

See Specifying Extensions for Telesets

Hidden command parameter

described   1

menu configuration   1

toolbar configuration   1

HoldCall command (Virtual CTI)   1

Hostname driver parameter (FTP)   1

hoteling

described   1

and $HotelingPhone macro   1

HotKey command parameter

described   1

menu configuration   1

HotKeyText command parameter

described   1

menu configuration   1

HTML Command Icons bitmap category   1

HTML files

field substitution in tables   1

for template items   1

HTML formatting controls (Send Email)   1

HTML Template check box, for template   1 ,  2

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I

icon file, for interactive communications driver   1

IMAP Account Name driver parameter (Internet SMTP/IMAP Server)   1

IMAP Account Password driver parameter (Internet SMTP/IMAP Server)   1

IMAP Server driver parameter (Internet SMTP/IMAP Server)   1

IMAP Server Port driver parameter (Internet SMTP/IMAP Server)   1

IMAP servers

and Internet SMTP/IMAP Server driver   1

IMAP Timeout driver parameter (Internet SMTP/IMAP Server)   1

ImplicitSave configuration parameter   1

In Progress, status for communication requests   1

Include Original Message in Reply, communications preference   1

Incoming Email Directory driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Incomplete, status for communication requests   1

IndicateActiveCmd command parameter   1

IndicateNewWorkItem method (client handle)   1

.ini file   1

initialization, Adaptive Communications   1

Initiate Work Item button   1

In-Queue Time Indicator   1

InteractionMessage event (Virtual CTI)   1

interactive communications drivers   1

Internet SMTP/IMAP Server driver

compliance with RFCs   1

described   1

parameters for   1

Internet SMTP/POP3 Server driver

compliance with RFCs   1

described   1

parameters for   1

IntlNumber, keyword in telephone number macro   1

Invoke Command method, Communications Session Manager business service   1

Invoke Extended Command method, Communications Session Manager business service   1

InvokeCommand method (service handle)   1

InvokeCommandEx method (service handle)   1

IP Address driver parameter (FTP)   1

IPM.Note.Siebel email form, for Microsoft Outlook   1

Is Comm Enabled method, Communications Client business service   1

ISC_CLIENT_HANDLE

described   1

methods   1

ISC_DRIVER_HANDLE

described   1

initialization   1

methods   1

ISC_SERVICE_HANDLE

described   1

initialization   1

methods   1

IsRevoked work item attribute   1

Iteration Child Business Component field, for template items   1

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J

Java

and communications toolbar   1 ,  2

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K

keywords

dialing filters for phone numbers   1

driver parameters   1

for part of phone numbers   1

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L

Language field

for templates   1

Language, communications preference   1

LeaveConference command (Virtual CTI)   1

List of Values types

COMM_CMD_PARAM   1

COMM_CMDDATA_PARAM   1

COMM_EVTHNDLR_PARAM   1

COMM_EVTLOG_PARAM   1

COMM_EVTRESP_PARAM   1

COMM_MEDIA_TYPE   1

COMM_RECIP_SRC   1

CTI_ACD_QUEUES   1

OFFER_MEDIA   1

REASON_CODE   1

List of Values, for Recipient Group drop-down list   1

Literature Name field, for template items   1

Local Area Code driver parameter (Modem-based TAP Paging)   1

Local Communication Driver parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Locale field

for templates   1

Locale, communications preference   1

LocalMenu command parameter

described   1

menu configuration   1

toolbar configuration   1

Log Debug Message parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Log event response parameter   1

Log File parameter

See Parameters for Communications Session Manager

log files

CommOutboundMgr_xxx.log   1

SComm_user.log   1 ,  2

Log In button   1

Log Out button   1

LogDebug driver parameter (FTP)   1

LogDebug driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

LogDebug driver parameter (Modem-based TAP Paging)   1

LogDebug driver parameter (Push Keep Alive)   1

LogDebug driver parameter (Virtual CTI)   1

LogDebug parameter

for Communications Session Manager   1

LogField event log parameter   1

LogFile driver parameter (Push Keep Alive)   1

LogFile parameter

for Communications Session Manager   1

logging in to call center

automatic   1

manual   1

LogIn command (Virtual CTI)   1

LogOut command (Virtual CTI)   1

LogUseSharedFile parameter, CommOutboundMgr server component   1

Long Distance Prefix driver parameter (Modem-based TAP Paging)   1

Lookup, keyword in telephone number macro   1

Loopback Detection Interval driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Loopback Email Directory driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Lotus Notes

and activity records for Send Email   1

and notes.ini file   1

and Siebel Memo email form   1

and Siebel7Email.nsf file   1

using for Send Email   1

LotusForm parameter in .CFG file   1

Lucent Definity G3 switch

See Specifying Extensions for Telesets

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M

macro expansion

syntax   1

usage   1

macros, using with parameter values   1

Mail Template applet property   1

Make Call method, Communications Client business service   1

MakeCall command (Virtual CTI)   1

MakeExtensionCall command (Virtual CTI)   1

MakeExternalCall command (Virtual CTI)   1

manual login to call center   1

Max Line Length driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Max Sends Per Session driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Max Threads parameter (Communications Inbound Receiver)   1

MaxCommToolbars configuration parameter   1

Maximum Log Size (KB) parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Maximum Message Queue parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Maximum Tasks parameter (Communications Inbound Receiver)   1

MaxLogKB driver parameter (Push Keep Alive)   1

MaxLogKB driver parameter (Virtual CTI)   1

MaxLogKB parameter

for Communications Session Manager   1

MenuPosition command parameter

described   1

menu configuration   1

Meridian switch

See Specifying Extensions for Telesets

Message Body field, for template items   1

Message Broadcasts view   1 ,  2

message delivery profile   1

Message Display Interval, communications preference   1

MessageDisplayInterval configuration parameter   1 ,  2

Messaging Recipient business object   1 ,  2

Microsoft Outlook

and activity records for Send Email   1

and Collaborative Data Object (CDO)   1

and IPM.Note.Siebel email form   1

using for Send Email   1

MIME

encoding for saved sent messages   1

multipart/alternative   1 ,  2

MIME, RFC for   1

mobile alerts view

alert name   1

status   1

mobile device

device name   1

device priority   1

Mobile Device Address business component   1 ,  2

mobile devices

address priority   1

addresses   1

administering   1

device priority   1

message delivery profile   1

registering   1

Mobile Devices view   1 ,  2 ,  3 ,  4

Mobile screen   1 ,  2

modem commands   1

Modem Dial String driver parameter (Modem-based TAP Paging)   1

Modem Hangup String driver parameter (Modem-based TAP Paging)   1

Modem Init String driver parameter (Modem-based TAP Paging)   1

Modem Port driver parameter (Modem-based TAP Paging)   1

Modem Reset String driver parameter (Modem-based TAP Paging)   1

Modem Restore String driver parameter (Modem-based TAP Paging)   1

Modem-based TAP Paging driver

described   1

parameters for   1

MultiActiveCmdIcon command parameter   1

MultiLog event response parameter   1

multiple-organization support

See Supporting Multitenancy

Multipurpose Internet Mail Extension

See Template Items List

multitenancy   1 ,  2

MultiTenancy configuration parameter   1 ,  2

multivalue field type   1

MultiView event response parameter   1

My Outbound Request Overview view   1

My Outbound Requests view   1

My Profiles view

described   1

visibility   1

My Templates view   1

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N

Name field, for templates   1

Nortel Meridian switch

extensions for   1

Notes

See Configuring Client-Side Integration for Send Email Command

notes.ini file   1

Notify Event Handling Finished method, Communications Session Manager business service   1

NotifyEventHandlingFinished method (service handle)   1

Number, keyword in telephone number macro   1

numeric field type   1 ,  2

numeric range, for phone numbers   1

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O

Object field

for templates   1

Obtain UI Focus method, Communications Client business service   1

OFFER_MEDIA, List of Values type   1

OffHook command (Virtual CTI)   1

On Hold, status for server requests   1

OnEditControl command parameter   1

OnField command data parameter   1

OnHook command (Virtual CTI)   1

Only Send Preference field, for communication requests   1

OpenView event response parameter   1

Order event handler parameter   1

organization visibility   1

organizations

See Supporting Multitenancy

Original_Msg.txt file   1

Outbound Communications Manager business service   1 ,  2

Outbound Request Overview view   1 ,  2

Outlook

See Configuring Client-Side Integration for Send Email Command

OutlookForm parameter in .CFG file   1

overriding driver parameters   1

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P

Page Manager   1 ,  2

page, sending   1

PageURL special command parameter   1

paging, communications driver for   1

Param command data parameter   1

parameter fields

macro expansion in   1

types for drivers   1

types for events and commands   1

parameters

for command data   1

for commands   1

configuration   1

for event handlers   1

for event logs   1

for event responses   1

for special commands   1

specifying for command data   1

specifying for commands   1 ,  2 ,  3

specifying for event handlers   1

specifying for event logs   1

specifying for event responses   1 ,  2

ParentWorkItemID work item attribute   1

Parse Embedded Messages driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Parse Embedded Messages driver parameter (Internet SMTP/POP3 Server)   1

Password driver parameter (FTP)   1

Pause Work Item button   1

PBX switch   1

personalization   1

phone numbers

keywords for dialing filters   1

keywords for part of number   1

PhoneMessage event (Virtual CTI)   1

PhoneTypeLookup, keyword in telephone number macro   1

picture files, and HTML messages   1

PollingInterval driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

POP3 Account Name driver parameter (Internet SMTP/POP3 Server)   1

POP3 Server driver parameter (Internet SMTP/POP3 Server)   1

POP3 Server Port driver parameter (Internet SMTP/POP3 Server)   1

POP3 servers

and Internet SMTP/POP3 Server driver   1

POP3 Timeout driver parameter (Internet SMTP/POP3 Server)   1

POP3, RFC for   1

Port driver parameter (FTP)   1

Position DN, for Nortel Meridian switch

See Specifying Extensions for Telesets

positions, for users   1

PreferenceLoginCmd configuration parameter   1 ,  2

PreferenceLogoutCmd configuration parameter   1 ,  2

preferences, for users   1

Preferred Communications field, for employees or contacts   1

Primary DN, for Nortel Meridian switch

See Specifying Extensions for Telesets

Primary Phone Field user property   1 ,  2

Priority driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Process If Loopback Detected driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Processed Email Directory driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Processing, status for communication requests   1

Profile command parameter   1

Profile event handler parameter   1

ProfileName work item attribute   1

profiles

creating   1

creating for personal use   1

overview   1

visibility   1 ,  2

Public check box, for templates   1 ,  2

Push Keep Alive driver

parameters for   1

usage   1

Push Keep Alive driver, described   1

PushKeepAliveTimer driver parameter (Push Keep Alive)   1

PushURL command (Virtual CTI)   1

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Q

QueryAfterAnswer event response parameter   1

QueryBusComp event response parameter   1

QueryBusComp2 event response parameter   1

QueryBusObj event response parameter   1

QueryFields event response parameter   1

QueryFields2 event response parameter   1

QuerySpec event log parameter   1

QuerySpec event response parameter   1

QuerySpec2 event response parameter   1

Queued, status for server requests   1

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R

reason codes

configuring List of Values type   1

REASON_COD, List of Values type   1

Receive Screen Pop, communications preference   1

Recipient Email Address Field user property   1 ,  2

Recipient Fax Address Field user property   1 ,  2

Recipient Fax Address Prefix user property   1

Recipient Fax Address Suffix user property   1

Recipient First Name Field user property   1

Recipient Group field

for communication requests   1

configuring   1

for templates   1

recipient groups

predefined   1

understanding   1

Recipient Id Field user property   1

Recipient Last Name Field user property   1

Recipient Pager Address Field user property   1

Recipient Preferred Medium Field user property   1 ,  2

Recipient Sources applet, configuring   1

recipients for Send Email/Fax   1

Release Log Handle parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

Release Work Item button   1

Release Work Item by Activity ID method, Communications Session Manager business service   1

Release Work Item method, Communications Session Manager business service   1

ReleaseCall command (Virtual CTI)   1

ReleaseISCDriverInstance method (driver handle)   1

ReleaseISCServiceInstance method (service handle)   1

ReleaseLogHandle driver parameter (Push Keep Alive)   1

ReleaseLogHandle driver parameter (Virtual CTI)   1

ReleaseLogHandle parameter

for Communications Session Manager   1

ReleaseWorkitem method (service handle)   1

Remain on Same View After Send (Cancel), communications preference   1

Reply-To Address driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Request # field, for communication requests   1

Request Timeout parameter

See Parameters for Application Object Manager and Siebel Developer Web Client

RequestCommandEventList method (driver handle)   1

RequestMediaTypeList method (driver handle)   1

RequestServer configuration parameter   1 ,  2

RequestService method (driver handle)   1

RequiredField command data parameter   1

Reset Active Session Count command   1

Reset Active Session Count method, Communications Client business service   1

Response event handler parameter   1

responsibilities

adding agents by   1

and multitenancy   1

and profiles   1

RestoreScreenOnWorkResumed configuration parameter   1

Resume Work Item button   1

Resume Work Item method, Communications Session Manager business service   1

ResumeWorkitem method (service handle)   1

Retrieve Call button   1

RetrieveCall command (Virtual CTI)   1

Return Attachments driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

RevokeQueuedWorkItem method (service handle)   1

RFC

for MIME   1

for POP3   1

for SMTP   1

RightFax

See Configuring Nonjoined Generic Recipients See Configuring Additional Recipient Groups and Recipient Sources Applets

ringin.au file   1 ,  2

runtime events   1

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S

S_COMM_REQ_SRC table   1

S_MBL_DVC table   1

S_MBL_DVC_ADDR table   1

S_USER table   1

Sample Database   1

Save Sent Messages driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

SCCommandFlag constant   1

SCCommandTypeEx constant   1

SCErrorCode constant   1

SCObjectProperty constant   1

SComm_user.log file   1 ,  2

Script command parameter   1

Script event response parameter   1

ScriptParam command data parameter   1

ScriptParam event response parameter   1

SCWorkItemMode constant   1

SelectApplet command data parameter   1

SelectBusComp command data parameter   1

SelectBusObj command data parameter   1

SelectParam command data parameter   1

SelectQuerySpec command data parameter   1

SelectTitle command data parameter   1

Send Communication method, Communications Client business service   1

Send Email command

configuring   1

configuring default templates for   1

configuring generic recipients for   1

using   1 ,  2

Send Fax command

configuring   1

configuring generic recipients for   1

using   1

Send Message method, Outbound Communications Manager business service   1

Send Page command

configuring   1

using   1

Send Screen Pop, communications preference   1

Send SMTP Message method, Outbound Communications Manager business service   1

Send Wireless Message command

configuring   1

configuring generic recipients for   1

using   1

SendChatMessage command (Virtual CTI)   1

sending email   1 ,  2

sending fax   1

sending page   1

sending wireless messages   1

SendToConference command (Virtual CTI)   1

Sent Email Directory driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Sequence field, for template items   1

Server Request Broker server component   1 ,  2 ,  3 ,  4 ,  5 ,  6

Server Request Processor server component   1 ,  2 ,  3 ,  4 ,  5 ,  6

server requests, status settings for   1

Service

LogFile driver parameter (Virtual CTI)   1

service handle

See Handles for Adaptive Communications

ServiceMethod command parameter   1

ServiceMethod event log parameter   1

ServiceMethod event response parameter   1 ,  2

ServiceParam command data parameter   1

ServiceParam event log parameter   1

ServiceParam event response parameter   1 ,  2

services, business

See Using Business Services with Communications Server

Set Work Item Attributes method, Communications Session Manager business service   1

SetAgentToNotReady command (Virtual CTI)   1

SetAgentToReady command (Virtual CTI)   1

Shell UI Update method, Communications Client business service   1

Show Status Text method, Communications Client business service   1

ShowStatusText method (client handle)   1

Siebel business services   1

Siebel Communications Server

architecture   1

Siebel CTI

and Communications Server   1

Siebel Email Response

and Communications Server   1

Siebel Enterprise Server   1 ,  2

Siebel eScript   1

Siebel File System

and files for template items   1

and literature for template items   1

and template items   1

Siebel Gateway Name Server   1 ,  2

Siebel Marketing

and FTP communications driver   1

Siebel Memo email form, for Lotus Notes   1

Siebel Paging   1 ,  2

Siebel Personalization   1

Siebel Sample Database   1

Siebel Server driver parameter (FTP)   1

Siebel Server driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

Siebel Server driver parameter (Internet SMTP/POP3 Server)   1

Siebel Server driver parameter (Modem-based TAP Paging)   1

Siebel Server Load Balancing   1

Siebel SmartScript

displaying communications parameter data in   1

invoking from event response   1

parameters for   1

using with Communications Server   1

Siebel Tools

configuring communications toolbar   1

configuring fax integration   1

configuring Recipient Sources applet   1

Siebel Visual Basic   1

Siebel Workflow

and Communications Server   1

Siebel/Lotus Form component parameter   1

Siebel/Lotus Form, communications preference   1

Siebel/Outlook Form component parameter   1

Siebel/Outlook Form, communications preference   1

Siebel7Email.nsf file   1

SiebelChannelProfile event attribute   1

SiebelChannelType event attribute   1

SiebelChannelTypeString event attribute   1

SiebelDriverEventName event attribute   1

SiebelDriverNotifyWhenDone event attribute   1

SiebelEmaildbg.log file   1

SiebelExtMailClientAttDir parameter in .CFG file   1

SIEBELFORMPATH variable   1

SiebelLongEmailBody.htm file   1 ,  2

SiebelLongEmailBody.txt file   1 ,  2

siebelmail.log file   1

SiebelWorkItemID event attribute   1

Siemens Hicom 300E switch

extensions for   1

simple templates

See Creating Simple Templates

SingleField event response parameter   1

SingleLog event response parameter   1

SingleView event response parameter   1

SmartScript

See Event Responses

SmartScript event response parameter   1

SMTP Account Name driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

SMTP Account Password driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

SMTP Backup Account Name driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

SMTP Backup Account Password driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

SMTP Backup Server driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

SMTP Backup Server Port driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

SMTP Server driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

SMTP Server Name parameter (Communications Inbound Receiver)   1

SMTP Server Port driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

SMTP Server Port parameter (Communications Inbound Receiver)   1

SMTP servers

and Internet SMTP/POP3 Server driver   1

SMTP Timeout driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

SMTP, RFC for   1

Sound File, communications preference   1

special commands

described   1

parameters for   1

special events   1

special fields (macros), using with parameter values   1

standard DN, specifying for all switches   1

Standard Extension, communications preference   1

Start Time field, for communication requests   1

StartRecording command (Virtual CTI)   1

StatisticMessage event (Virtual CTI)   1

Status field, for communication requests   1

Status Message field, for communication requests   1

status settings

for communication requests   1

for server requests   1

StopRecording command (Virtual CTI)   1

SubCommand_N command parameter   1

subcommands, creating   1

Subject field, for templates   1 ,  2

Submit Profile Changes command   1 ,  2

Submit Request command   1

Submit Request method, Outbound Communications Manager business service   1

Submit Response Group Changes command   1 ,  2

Submitted, status for communication requests   1

submitting communication requests   1

subrequests, for communication request   1

Substitute Values field, for template items   1

Substitution Field user property   1

Substitutions list

for template   1

Success, status for server requests   1

Suspend Work Item method, Communications Session Manager business service   1

SuspendWorkitem method (service handle)   1

SWECommand special command parameter   1

System Activity object   1 ,  2

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T

Telephony@Work

See Communications Drivers Provided by Oracle

Teleset, communications preference   1

telesets

associating with agents   1

specifying   1

Telocator Alphanumeric Protocol (TAP)   1 ,  2

template items

adding to template   1

copying   1

deleting   1

fields for   1

Template Type field, for templates   1

templates

adding template items   1

advanced, about   1

advanced, creating   1

configuring List of Values type for channel type   1

copying   1

creating   1

deleting   1

fields for   1

MIME multipart/alternative for template items   1 ,  2

simple, about   1

simple, creating   1

visibility   1

Test Engine, for communications drivers   1

Text field, for templates   1 ,  2

text file, for template item   1

Text Input Field   1

text/html encoding driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

text/plain encoding driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

texthtmlpartspecifier.htm file   1

textplainpartspecifier.txt file   1

Title command parameter

described   1

menu configuration   1

toolbar item object definitions   1

toolbar, communications

See About Communications Toolbar Configuration

ToolTips, for communications toolbar commands   1

Transfer Multiple LOV Popup Applet   1 ,  2

TransferComplete command (Virtual CTI)   1

TransferInit command (Virtual CTI)   1

TransferInitExtension command (Virtual CTI)   1

TransferInitExternal command (Virtual CTI)   1

TransferMute command (Virtual CTI)   1

TransferMuteExtension command (Virtual CTI)   1

TransferMuteExternal command (Virtual CTI)   1

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U

uagent.cfg file   1

UnHoldCall command (Virtual CTI)   1

Unicode

and Adaptive Communications API   1

and Captaris RightFax   1

Universal Agent responsibility   1

UpdateChannelStatusTable configuration parameter

and All Channel Items view   1

described   1

UpdateObjectInformation method (client handle)   1

Upon Sending Messages Generate, communications preference   1

URL

creating new window for   1

for starting Siebel application   1

and template item   1

Use EHLO driver parameter (Internet SMTP/IMAP Server and Internet SMTP/POP3 Server)   1

UseCtxData event response parameter   1

User Preferences screen   1

user properties

Default Bookmark View   1

Primary Phone Field   1

Recipient Email Address Field   1 ,  2

Recipient Fax Address Field   1 ,  2

Recipient Fax Address Prefix   1

Recipient Fax Address Suffix   1

Recipient First Name Field   1

Recipient Id Field   1

Recipient Last Name Field   1

Recipient Pager Address Field   1

Recipient Preferred Medium Field   1 ,  2

Substitution Field   1

Username driver parameter (FTP)   1

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V

View command parameter   1

View special command parameter   1

View Work Item menu command   1

ViewBookmark work item attribute   1

views, for communications administration

See About Communications Configuration Data

visibility

My Profiles view   1

for organization   1

for profiles   1 ,  2

for templates   1

Visual Basic, Siebel   1

voice.gif file   1

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W

WebServer parameter, CommOutboundMgr server component   1 ,  2

wildcard characters   1

wireless messages, sending   1

wireless messaging

administering mobile devices   1

and Communications Server   1 ,  2

installing and configuring   1

and Siebel Workflow   1

Work Item Released method

Communications Client business service   1

Communications Session Manager business service   1

Work Item Resumed method, Communications Client business service   1

Work Item Resumed method, Communications Session Manager business service   1

Work Item Started method, Communications Client business service   1

Work Item Started method, Communications Session Manager business service   1

Work Item Suspended method, Communications Client business service   1

Work Item Suspended method, Communications Session Manager business service   1

work items

attributes for   1

list   1

WorkDuration work item attribute   1

WorkItemID work item attribute   1

WorkItemReleased method (client handle)   1

WorkItemStarted method (client handle)   1

WorkObject event response parameter   1 ,  2

WorkObjectID work item attribute   1

WorkStartTime work item attribute   1

WorkState work item attribute   1

WorkTrackingObj command data parameter   1 ,  2

WorkTrackingObj event log parameter   1 ,  2

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