What's New in Siebel Communications Server Administration Guide, Version 8.1, Rev. A
Table 1 lists changes described in this version of the documentation to support release 8.1 of the software.
Table 1. What's New in Siebel Communications Server Administration Guide, Version 8.1, Rev. A
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Communications Driver Files and Database Records |
Modified topic. Noted that, on UNIX, if you install any custom communications driver file in a nondefault location, this location cannot be the bin subdirectory of the Siebel Server installation directory. The lib subdirectory is an acceptable location and is the default location if the driver location is not specified. |
List of Special Commands |
Modified topic. Noted that, for commands using the @ViewWorkObject special command, a view specified using Param.View must be based on the same business component specified in the event log. |
Macros for Parameter Values |
Modified topic. Noted that the macros @ClientHostName and @ClientIP can be used when implementing hoteling using the Virtual CTI driver. See also the reference to the parameter Driver:HotellingSupport. Noted that the macro $HotelingPhone does not apply in deployments using this driver. |
Configuring Telesets for Hoteling |
Modified topic. Noted that this topic does not apply in deployments using the Virtual CTI driver. |
Virtual CTI Driver Parameters |
Modified topic.
- Added mention of the driver parameter Driver:HotellingSupport. Support for this parameter requires version 8.1.1.1 or later of Siebel Business Applications.
- Added mention of the driver parameter Driver:RefreshCCALibrariesInterval, which replaces Driver:RefreshUserExtensionInterval. Support for the new parameter requires version 8.1.1.1 or later of Siebel Business Applications.
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What's New in Siebel Communications Server Administration Guide, Version 8.1
Table 2 lists changes described in this version of the documentation to support release 8.1 of the software.
Table 2. What's New in Siebel Communications Server Administration Guide, Version 8.1
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About Communications Drivers and Profiles Using Email, Fax, and Other Communications Systems |
Added coverage of the Internet SMTP/IMAP Server communications driver, which supports IMAP servers for inbound email. This driver uses the same library file as the Internet SMTP/POP3 Server driver, and shares most of the same parameters. |
Parameters for Communications Configurations Preference Settings for Communications |
Added a description for the ImplicitSave parameter for communications configurations. By default, there is no implicit save of a new or changed record when a user clicks an icon in the communications toolbar—a change from previous releases. Added a description of the MessageDisplayInterval parameter for communications configurations and a description of the related user-preference setting Message Display Interval. |
Generating Contact Center Telephony Analytics Reports |
New topic. Describes new reports for contact centers. |
"Generating Communications Reports" |
Deleted topic. Preconfigured reports for Actuate (and Actuate products) are no longer available with Siebel Business Applications. |
Using the Virtual CTI Driver |
The Virtual CTI communications driver has been renamed and enhanced in this release. In previous releases, the driver was named TaW. This driver enables Siebel Communications Server to connect to Oracle Contact Center Anywhere. |
"Using Siebel CTI Connect" |
Siebel CTI Connect is no longer supported as of the current release. CTI Simulation, which used the CTI Connect driver and configuration data, is also no longer supported. |
Settings for Internet SMTP/POP3 Server Driver Settings for Internet SMTP/IMAP Server Driver |
The library name for the Internet SMTP/POP3 Server driver has been renamed from sscmpop3 to sscmmail. This driver is also used for the new Internet SMTP/IMAP Server driver. |
Additional Changes
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