This chapter includes information about administering and using Siebel Correspondence. It includes the following topics:

• About Siebel Correspondence
• Scenario for Managing Correspondence
• Process of Setting Up and Using Correspondence
• Creating and Updating the SIEBEL.HTML File
• Creating Correspondence Templates in Microsoft Word
• (Optional) Adding Insertion Templates into Correspondence Templates
• Creating Records for Correspondence Templates in the Siebel Application
• Configuring Additional Merge Fields For Correspondence Templates
• Generating Correspondence