Siebel Deployment Planning Guide > Application-Level Deployment Planning >
Session Communications Performance Factors
Depending on your deployment, your agents may be handling phone calls (Siebel CTI) or work items of other communications channels, or some combination of these. Use the following factors to analyze system performance:
Third-Party Product Considerations
Review information presented in applicable third-party documentation for any requirements that affect your deployment. For example:
- Some CTI middleware software may place limitations on the number of agents that may be served at a single contact center site.
- Integration with ACD queues, predictive dialers, or other modules may affect your configurations, affect network traffic, or have other impacts.
- The capacity of your telephony link (between the ACD switch and the CTI middleware) may affect performance.