Overview: Siebel Enterprise Application Integration > Overview of Siebel EAI > About Siebel EAI and Unicode Support >

Inbound and Outbound Unicode Scenarios for XML Messages

Because the memory format for a Siebel application is Unicode, if an XML message is sent or received, then the message must be converted to the Siebel format or to a character set for the external system. It is only necessary to perform this conversion one time for each communication.

The conversion is performed in one of the following ways:

• Using the EAI XML Converter business service in your workflow process
• Using the transport business service
• Using the Transcode business service when neither of the first two conversion techniques described in the bullets above are available

NOTE:  Do not convert your data more than one time for each communication. Double conversion corrupts your data. If you use an EAI XML Converter in your workflow process, make sure your transport business service is defined to ignore conversion.