This chapter describes the procedures for managing and responding to fraud alerts. It includes the following topics:

• About Fraud Management in Siebel Energy
• Scenario for Using Fraud Management in Siebel Energy
• Viewing Fraud Alerts in Siebel Energy (End User)
• About Following Up with the Customer for a Fraud Alert
• Changing Fraud Thresholds in Siebel Energy (End User)
• Updating the Fraud Alert in Siebel Energy (End User)
• Additional End-User Tasks for Fraud Management in Siebel Energy