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Sequence for Creating Integrated Customers


The Create/Synchronize Customer integration flow sends customer information from the customer order management processing flow in Siebel Energy to Oracle Utilities Customer Care and Billing. The process of creating integrated customers includes the following steps:

  1. The customer record is initially created in Siebel Energy as part of a sales cycle.

    The sales representative captures account information including name, address, contact, and billing profile. Additionally, the sales representative might capture an account hierarchy. This hierarchy represents parent-child relationships between multiple accounts (for example, a business with multiple locations), and other information, such as marketing data that is not directly related to order provisioning and billing.

  2. The customer information is initially synchronized from Siebel Energy to Oracle Utilities Customer Care and Billing during order processing.

    The Create/Synchronize Customer integration flow identifies the accounts to be synchronized from Siebel Energy to Oracle Utilities Customer Care and Billing. These account records are determined by the various billing accounts captured on the order line items and whether these accounts currently exist in Oracle Utilities Customer Care and Billing.

  3. From Siebel Energy, the Create/Synchronize Customer integration flow requests the customer information to send to Oracle Utilities Customer Care and Billing.
  4. The Create/Synchronize Customer integration flow sends the customer information to Oracle Utilities Customer Care and Billing
  5. Person and account objects are created in Oracle Utilities Customer Care and Billing from the Siebel Energy customer data.
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