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About Managing Integrated Products

The Product Data Management process integration between Oracle Utilities Customer Care and Billing and Siebel Energy enables the synchronization of product information. Oracle Utilities Customer Care and Billing is the product master. Product records are created in Oracle Utilities Customer Care and Billing and sent to Siebel Energy through the integration. For products that have already been created in Siebel Energy, product information updates in Oracle Utilities Customer Care and Billing are likewise synchronized to Siebel Energy.

After products are integrated between Siebel Energy and Oracle Utilities Customer Care and Billing, the utility company uses them as follows:

• The product administrator uses Oracle Utilities Customer Care and Billing to maintain rate and billing details and define products.
• Rate and billing details and products are synchronized in only one direction, from Oracle Utilities Customer Care and Billing to Siebel Energy.
• The product administrator uses Siebel Energy to create product bundles and to define other features of the product, such as product eligibility and compatibility, cross-sell recommendations, and up-sell recommendations. Product bundles can include products that are managed in Oracle Utilities Customer Care and Billing and products that are provisioned and billed in other applications.
• Sales representatives use Siebel Energy to create quotes and orders for the product.
• The utility company uses Oracle Utilities Customer Care and Billing to capture the rates for products and to bill customers.