Siebel Energy Guide > Overview of Siebel Energy > Oracle Utilities Customer Care and Billing Product Mapping to Siebel Energy >

Sequence for Updating Integrated Products

The product administrator updates integrated products using process similar to the one described for creating products:

• The product administrator maintains rates and billing details in Oracle Utilities Customer Care and Billing.
• The product administrator updates the product offer in Oracle Utilities Customer Care and Billing.
• When the administrator saves the product offer in Oracle Utilities Customer Care and Billing, the integration layer updates the equivalent product in Siebel Energy.
• The administrator can use Siebel Energy to modify other features associated with the product, if necessary.
• The administrator uses Siebel Energy to release the new product version.
• Sales representatives use Siebel Energy to create quotes and place orders for the updated product.
• The utility company uses Oracle Utilities Customer Care and Billing to bill customers for the updated product.

About Inactivating Integrated Products

If a product is no longer available, then it is recommended that you inactivate that product in Oracle Utilities Customer Care and Billing, rather than deleting it. You can inactivate a product by setting its Effective End Date as the last day the product is active. When the change is published, the integration updates the Effective End Date of the product in Siebel Energy.

CAUTION:  Products in Siebel Energy cannot be deleted or have their Active fields deselected through the integration.