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About Integration of Siebel Energy with Oracle Utilities Customer Care and Billing

This topic is an overview of the integration of Siebel Energy with Oracle® Utilities Customer Care and Billing, a customer and billing application that manages billing and other aspects of customer care needed by utility companies to operate their businesses. Basic objects such as Person, Account, Premise, Service Agreement, and Service Point form the core of Oracle Utilities Customer Care and Billing. The objects hold demographic, geographic, and financial information about the customers and properties serviced by a utility company. Related to these objects are the processes that they manage, including bills, payments, meter readings, field activities, and so on.

The integration occurs through Oracle® Application Integration Architecture, a set of products that enables you to set up and orchestrate cross-application business processes so that multiple applications can work together. Oracle Application Integration Architecture runs on Oracle® Fusion Middleware.

Oracle's Process Integration Packs (PIPs) are the mechanisms of the integration. PIPs are prebuilt packaged process integrations between Oracle applications, such as Siebel applications, and external applications. PIPs are based on Oracle Application Integration Architecture. The following PIPs enable the synchronization of customer and product Information, respectively, between Siebel Energy and Oracle Utilities Customer Care and Billing:

• Oracle Customer Data Synchronization Integration Pack for Oracle Utilities Customer Care and Billing and Siebel Energy
• Oracle Product Data Synchronization Integration Pack for Oracle Utilities Customer Care and Billing and Siebel Energy

These PIPs run the following process integrations:

Customer Data Management Process Integration. This process integration enables the synchronization of customer information between Siebel Energy and Oracle Utilities Customer Care and Billing. Siebel Energy is the customer master. In other words, customer records and customer-related information records are created in Siebel Energy and sent to Oracle Utilities Customer Care and Billing. Customer information updates in Siebel Energy are synchronized to Oracle Utilities Customer Care and Billing.

The Customer Data Management process integration provides two integration flows. The Create/Synchronize Customer integration flow transmits customer information that is processed during customer order management operations in Siebel Energy to create customer records in Oracle Utilities Customer Care and Billing. The Update Customer process integration updates customer information such as name, address, contact, billing frequency, payment method, payment details (depending on payment method), bill media, and bill type from Siebel Energy to existing customer records in Oracle Utilities Customer Care and Billing.

Product Data Management Process Integration. This process integration enables the synchronization of product and pricing information between Oracle Utilities Customer Care and Billing and Siebel Energy to support the Order-to-Bill process. Oracle Utilities Customer Care and Billing is the product and pricing master of the products managed by the integration. In Siebel Energy, this information is enriched and supports sales. The basic product and pricing information synchronized from Oracle Utilities Customer Care and Billing is supplemented in Siebel Energy to create and manage bundles of products, product configuration models, product eligibility and compatibility rules, product recommendations (that is, up-sell and cross-sell guidance), promotions (that is, pricing discounts), and product catalogs.

The Product Data Management process integration provides the Synchronize Product and Pricing integration flow. This integration flow transmits product and pricing information in Oracle Utilities Customer Care and Billing to Siebel Energy to create product and pricing records in the Siebel application.

This topic and the following topics provide an overview of the integration, with a focus on the Siebel application:

• Siebel Energy Customer Mapping to Oracle Utilities Customer Care and Billing
• Oracle Utilities Customer Care and Billing Product Mapping to Siebel Energy

For more information about how to set up the integration of Siebel Energy and Oracle Utilities Customer Care and Billing, see the Oracle Application Integration Architecture documentation and Siebel Installation Guide for the operating system you are using.