Siebel Field Service Guide > Agreements and Entitlements > Process of Administering Entitlements >

Viewing User Properties for Entitlements

You set the Post Default Created Date to Date Saved user property in the Service Request business component to control the behavior of the Opened field in new service request records. This setting can affect how entitlements are handled. For more information about the values for this user property, see Setting Default Date and Time for Opened Field.

This task is a step in Process of Administering Entitlements.

To view the user properties for entitlements

1. Log in to Siebel Tools as an administrator.
2. In the Object Explorer, navigate to Business Component.
3. Query for the Service Request business component.
4. Navigate to Business Component, then Business Component User Prop.
5. Query for the Post Default Created Date To Date Saved user property.