Siebel Field Service Guide > Agreements and Entitlements > Process of Administering Entitlements >

Adding Schedule Information to Entitlements

You must define the service schedule for an entitlement. You can also specify exceptions so that the entitlement does not apply to holidays and other nonwork days. For more information about how to define hours of availability and exception hours for a schedule, see Defining Schedule Hours.

This task is a step in Process of Administering Entitlements.