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Configuring Account Service Teams

If you need account service teams for the service delivery model of your company, then you must configure the Employee Account business component. This business component has no applets, so you must use Siebel Tools to configure the appropriate applets and views. For an example of how this view might appear, navigate to the Employees view in the List view of the Assets screen. For more information about adding views to a Siebel application, see Configuring Siebel Business Applications.

Membership in an account service team does not affect account visibility. Even if an employee is a member of an account service team, the account might not appear for the employee when the employee uses the My Accounts visibility filter. To make the account visible to the employee, use the Account Team Members dialog box to add the appropriate position. This dialog box appears when you click the select button in the Accounts List view of the Accounts screen.

This task is a step in Process of Administering Assets.