Siebel Field Service Guide > Assets >

About Assets

An asset in Siebel Field Service is an instance of a product that has an individual identity and is associated with a customer. You can create an asset for any product by assigning it a unique asset number. An asset has a quantity, a location, and a monetary value and is associated with a product and an organization. In Siebel Field Service, assets have the following additional properties:

• Assets can be physical or virtual.
• Assets can have serial numbers.
• Assets can exist individually, or they can have components.
• You can associate assets with other assets when the assets depend on each other.
• You can associate teams of employees with an asset.

Assets can be associated with other Siebel business objects and with internal data and calculations as follows:

• Assets can contain a hierarchy of other assets as components. There is no restriction on the number of tiers and the number of components in a multi-tiered asset.
• You can perform actions such as install, uninstall, upgrade, or downgrade on an asset. You record these actions as asset transactions.
• The same asset can have different products over time. For example, when the product associated with an asset is obsolete, you might replace it with a different product. The same asset record remains in Siebel Field Service, but the associated product changes.
• When you service an asset, you can associate service requests, preventive maintenance records, and repair records with the asset to maintain a service history for that asset.
• Assets can have multiple types of measurements, including gauges, counters, and sensors. Each measurement can have multiple readings that are manually or automatically recorded and stored for problem diagnosis or for usage tracking.
• The current value of an asset is calculated or revalued according to its condition, value basis, and cost method.