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Serialization of Assets

Not every asset requires a serial number. If an asset requires a serial number, then it is serialized. If an asset is serialized, then the asset requires a serial number for all of its movements and transactions, including the following:

• Inventory transactions
• Field part movements
• Cycle counts
• Shipments
• Receipts

For all inventory transactions involving serialized products, an asset is equivalent to 1 product. (The product quantity is 1.)

If a product is serialized (if the Serialized check box is selected in the Fulfillment view in the Service Information view in the Products view of the Administration - Product screen), then the assets of the product must also be serialized. However, an asset can be an instance of a nonserialized product and still have a serial number.

Siebel Field Service handles serialized assets differently from nonserialized assets. When you ship or receive serialized assets, the correct number of assets with serial numbers must exist in Siebel Field Service.