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Siebel Field Service Guide > Fulfillment > About the Fulfillment Engine > Substitution and Allocation OptionsThe Fulfillment Engine uses the following inventory-specific fields for substitution and allocation:
You can set allocation and substitution options for the following information:
Conditions for Auto-SubstitutionIf the Fulfillment Engine is running and any of the conditions in this topic is met, then the Fulfillment Engine attempts to allocate a substitute product from the inventory sublevel, then from the parent inventory, and then from the fulfillment center using the order priority. All of the following conditions must apply for auto-substitution to occur during fulfillment:
NOTE: FS_PROD_ALLOC_RULES can have values of Yes, No, and Default. Administrators can specify these values in the List of Values view of the Administration - Data screen. These values are not related to the AllocationRule values. |
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