Siebel Field Service Guide > Charges and Invoices > Process of Administering Invoices >

Canceling Charges After Charge Consolidation Completion


After the charge consolidation plan runs, and the corresponding invoice is created, you might want to rerun the charge consolidation because of errors or for other reasons. Before you rerun the charge consolidation plan, you must cancel the original charges that were created from the charge consolidation.

This task is a step in Process of Administering Invoices.

To cancel charges after charge consolidation completion

  1. Log in to Siebel Tools as an administrator.
  2. Display the Consolidate Flag for the FS Charge business component on the FS Charge Form Applet.
  3. Compile the edited object.
  4. Replace the Siebel Repository File (SRF).
  5. Restart the client, and navigate to the Charges screen, and complete the following steps:
    1. Clear the check in the check box for the Consolidate field.
    2. Change the Status field of the charge to Pending.
  6. Navigate to the Administration - Contract screen, then the Charge Consolidation Plan view.
  7. Change the Next Invoice Date field to the previous schedule date.
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