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Preventive Maintenance and Asset Measurements

Preventive maintenance is often a critical revenue and cost-containment factor for a service business. Siebel Field Service allows you to automatically generate preventive maintenance management services. You can automatically create predefined preventive maintenance service requests and related activities that are based on usage or frequency.

Certain equipment (for example, a photocopier or printer) requires regular maintenance to stay in good condition. Service businesses often provide preventive maintenance services for such equipment. These businesses sometimes include maintenance service in warranty agreements, or sell these services to the customer as part of the service agreement.

Monitoring applications can automatically request maintenance when certain conditions are met (for example, when a meter reading passes a threshold or a fixed time period elapses). These conditions initiate the creation of a service request.

To facilitate preventive maintenance, Siebel Field Service facilitates the collection and processing of asset measurements. Readings manually or automatically taken from equipment in the field are recorded in Siebel Field Service. These readings can come from gauges, counters, or meters attached to assets. You can use this data to automatically create service requests for repairs or preventive maintenance. You can use usage readings for billing on a fee-for-each-use basis.