Bookshelf Home | Contents | Index | PDF |
Siebel Field Service Guide > Overview of Siebel Field Service > About Field Service Process > Service Center CallsYou manage inbound service center calls in the following sequence:
After a call is resolved, the engineer reports the details of the resolution from the field, updates the customer relationship database to reflect possible cross-selling opportunities, and updates and replenishes the service product inventory on a just-in-time basis. You can issue an invoice for the work to the customer. You can also track pending return material authorizations from customers through receiving the products and manage defective products through the repair cycle. |
Siebel Field Service Guide | Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |