Siebel Field Service Guide > Overview of Siebel Field Service > About Field Service Process >

Information for Service Products

Siebel Field Service includes information about availability of service products, including installation instructions, operational constraints, warranty information, and manufacturing data. The field service engineer can graphically navigate through the base configuration of any complex product and review the on-site configuration for the customer. Service product comparison and replacement information allows field service employees to quickly identify alternative service products.