Siebel Field Service Guide > Repairs > About Generating Inventory Transactions for Repairs >

Inventory Levels for Repaired Products

If you receive a defective product with an return material authorization (RMA) for repair and return, then the repair center returns the product using the regular shipping process of allocating the product, generating a pick ticket for the product, and shipping the product.

When a third-party vendor or a company repair center repairs a product, you assign an inventory level (an Availability field value and a Status field value) to the product in the Repairs screen. When you ship the product back to the customer, the inventory transaction recognizes the movement of the product, but the information in the Repairs screen still indicates the same inventory level of the last location for the repaired product in inventory. The movement for shipping the product does not update the last location of the product in the repair record.