Siebel Field Service Guide > Repairs > Process of Managing Repairs >

Creating Orders for Repairs (End User)

You can create orders for repairs. For more information about creating orders, see Siebel Order Management Guide. For more information about associating orders for repairs with repair records, see Creating Repair Records (End User).

You can create the following types of orders for repairs:

• RMA Repair Return. An order to return a repaired product to a customer.
• RMA Advance Exchange. An order to return an exchanged product to a customer.
• Repair Order. An order to ship a defective product to a third-party vendor for repair and to receive the repaired product back from the third-party vendor.

This task is a step in Process of Managing Repairs.

To create an order for repairs

1. Navigate to the Service Orders screen, then the List view.
2. Create a new order record, and complete the fields as appropriate.

   Some fields are described in the following table.

   Field	Comments
   Type	Select the type of order. Values include RMA Repair Return, RMA Advance Exchange, and Repair Order.
   Account	Select the customer account for the order.

3. Drill down on the Order number (#) field.
4. In the Line Items list, create a new record for each product to repair or exchange, and complete the fields as appropriate.