Siebel Field Service Guide > Repairs > Process of Managing Repairs >

Viewing the History of Repairs (End User)

Repair histories for assets show asset defects over time. A repair history might show several repair numbers for asset. You can detect failure trends from the repair histories for assets. If an asset has several repair numbers, then you might identify the asset as a financial liability. Also, you might use a repair history to justify the decision to scrap an asset because the repair cost is too high, and you can find a more reliable substitute asset.

This task is a step in Process of Managing Repairs.

To view the repair history of an asset

1. Navigate to the Repairs screen.
2. Drill down on the Asset number (#) field for a selected repair, and click the Repairs view tab.

   All of the repairs for the selected asset appear.

You can also review repair history of products.

To view the repair history of a product

1. Navigate to the Repairs screen.
2. Click Query, select the product in the Product field, and click Go.

   All of the repairs for the selected product appear.