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Appointment Booking Beyond the Schedule Horizon

Every system region in Oracle Real-Time Scheduler 1.0 has a defined schedule horizon. This horizon represents the interval within which you can normally schedule appointments. However, sometimes a customer might request that you schedule appointments beyond that window.

For example, a system region has a schedule horizon of one week. However, customer wants the appointment to occur no sooner than ten days from when the customer contacts the service center. Also, the customer cannot wait to make the appointment later. In this scenario, the slots that Oracle Real-Time Scheduler 1.0 returns do not have planned start and end values. When the activity moves within the horizon, the scheduler populates these values. After consulting with the customer, the customer service representative selects and confirms a slot.

Similarly, when a customer requests a range of start times, and some times are within the horizon and some times are beyond it, Oracle Real-Time Scheduler 1.0 can return slots that straddle the end of the schedule horizon.