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Canceling Appointments for Activities

To comply with customer requests, you can cancel scheduled appointments. The customer service representative can display the relevant activity, then click Refresh Activity to view the latest activity data from Oracle Real-Time Scheduler 1.0. As appropriate, the representative then clicks Cancel Appointment. Oracle Real-Time Scheduler 1.0 frees up the appointment slot, and changes the job status to Cancel.

NOTE:  The Cancel Appointment button is not available for an activity with the status of Completed.