Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 1.0 >

About Dispatch Management

Dispatch management includes tasks for viewing and managing shifts and associated entities, such as activities and breaks. The dispatcher might also view and manage maps showing locations of activities and field service engineers. You perform dispatch management tasks in the Planner client of Oracle Real-Time Scheduler 1.0. For more information about tasks that you perform in Oracle Real-Time Scheduler 1.0, see the documentation for Oracle Real-Time Scheduler 1.0 in About Documentation for Oracle Real-Time Scheduler 1.0.

Managing Disabled Stops

Stops (or activities in the Siebel application) can convert to a disabled state in Oracle Real-Time Scheduler 1.0 when the scheduler cannot incorporate them into the schedule because of data inconsistencies. This result can occur for one of the following reasons:

• The time window on the stop is in the past.
• There are no field service engineers with the skills required to perform the job.

The dispatcher must monitor disabled stops and try to fix data inconsistencies so that such stops can be scheduled. If the dispatcher cannot fix a disabled stop, then the dispatcher must update the status to Inactive, and update the Warn Text field in Oracle Real-Time Scheduler 1.0 with suitable comments.

Inactive stops are automatically synchronized with the Siebel application. The corresponding Siebel activity is updated to Unscheduled, and the Error Reason field is populated with comments in the Warn Text field.