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About Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0

Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0 extends or replaces the existing Siebel Scheduler capabilities to provide Siebel Field Service customers with support for real-time scheduling, street-level routing, and other features available through Oracle Real-Time Scheduler 1.0. For more information about the technical aspects of this integration, see Siebel Field Service Integration to Oracle Real-Time Scheduler Implementation Guide.

Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0 supports languages that both Siebel Business Applications and Oracle Real-Time Scheduler 1.0 support. Supported languages must be left-to-right reading (for example, French, but not Hebrew).

You can implement language deployments for this integration in one language or in multiple languages. A multilingual deployment must use language-specific system regions in Oracle Real-Time Scheduler 1.0. For more information, see About Service Regions. For language support for Oracle Real-Time Scheduler 1.0, see the documentation for Oracle-Real-Time Scheduler in About Documentation for Oracle Real-Time Scheduler 1.0. For language support for Siebel Business Applications, see Siebel Global Deployment Guide and Siebel System Requirements and Supported Platforms on Oracle Technology Network.

NOTE:  For Siebel CRM product releases 8.1.1.9 and later and for 8.2.2.2 and later, the system requirements and supported platform certifications are available from the Certification tab on My Oracle Support. For information about the Certification application, see article 1492194.1 (Article ID) on My Oracle Support.

You can programmatically access some of the functionality for Siebel Field Service Integration to Oracle Real-Time Scheduler 1.0 through Siebel business services. For example, business service methods can be invoked from a workflow process. For more information about these business services and methods, see Business Service Methods for Siebel Field Service Integration to Oracle Real-Time Scheduler.

For more information about method arguments, review the business services and associated data in Siebel Tools. For more information, see Using Siebel Tools, Configuring Siebel Business Applications, and related documentation.