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Siebel Field Service Guide > Scheduling Using Siebel Scheduler > About SchedulesA schedule describes the hours in a week when the customer is entitled to receive service. NOTE: Depending on the Siebel application and screen, schedule means the same as service hours or service calendar. Schedules are based on a typical work week. For each schedule, an administrator can also specify holidays and excluded days when you do not offer contractually covered service to a customer. |
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