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The Schedule field in the Service Details view in the Employees view of the Administration - User screen and the exception records in the Employee Exception Hours view in the Employees view of the Administration - User screen determine employee schedules (available and unavailable hours). In the Schedules view of the Administration - Service screen, you set the definition of the schedules that appear in the Schedule field.
The ABS uses the service region schedule as a base, and then refines time slot choices by using the employee schedules. For more information, see Defining Schedule Hours.
This task is a step in Process of Administering Schedules Using Siebel Scheduler.
CAUTION: Do not define breaks during overtime. The Optimizer ignores breaks that are scheduled during overtime and treats these breaks as working time. Consequently, inaccuracies appear in cost calculations.
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