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All changes require updating the in-memory cache of the activities. If a user changes an activity in the Siebel database, then the activity is not the same as the activity in the in-memory cache. You can manually reload activity data into memory by clicking the Load button in the Activities view in the Service Region List view of the Administration - Scheduling screen. For more information, see Loading Activity Data for Service Regions.
Users can also lock the scheduled time or assignment for an activity. For more information, see Locking Assignments and Schedules for Activities (End User).
CAUTION: Keep manual changes to a minimum because the Optimizer works on the principles of constraint propagation and domain reduction. These principles are critical to solving complex schedules quickly. No activity that violates a hard constraint, including implicit constraints such as using the employee work schedules or excluding double-booking, can load into the memory cache. Therefore, the Optimizer might reject a manual change when it loads the activity. Even if the activity loads successfully, the Optimizer might later change the schedule for the activity.
This task is a step in Process of Administering Schedules Using Siebel Scheduler.
This topic provides guidelines for reloading service region data. For more information, see About Loading and Reloading Data for Service Regions.
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