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Siebel Field Service Guide > Service Requests and Solutions > Process of Administering Service Requests > Setting Up Service MetricsYou can set up service metrics for service requests. A metric provides a benchmark to measure performance for a service request. NOTE: You name service metrics in the Service Metrics view, but you define service metrics in detail in the Entitlement Templates view. After you define entitlements and service metrics, users can associate an entitlement with a service request. For more information, see Defining Metrics for Entitlement Templates and Selecting Entitlements for Service Requests (End User). This task is a step in Process of Administering Service Requests. |
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